30‑Day Return Window

Begin your return in the portal within 30 days of the delivery date, and deliver the parcel soon after you create the packing slip.

Domestic (Liberia) Returns

• Drop the items at any Value Boy Fashion retail store.
• If you want to ship items from more than one order in the same box, for each order you would like to add at Step 1 click the “Check Eligibility” button (located under item selection).

International Returns

• Choose any carrier you prefer, print the portal packing slip, buy postage from that carrier, and keep tracking (plus insurance) until your credit is issued.
• Send one order per parcel. International labels and orders cannot be combined.

Store Versus Online Purchases

• Final Sale items cannot be returned or exchanged, either online or in-store.
• If you bought the items online, you can return them online or in any store. 
• Online and In‑store returns receive instant.
• Items purchased in the store must be returned to the store it was purchased at.

Item Condition

To be accepted, returned items must meet all of the following requirements:

• They are unworn.
• They are unwashed.
• They have all original tags attached.

Damaged, Wrong, or Incomplete Items

Do not send these items through the portal. Instead, contact Customer Care through our ValueBoy Fashion Help Center. We will verify the issue, send a complimentary label if needed, and refund the item to your original payment method.

Inspection, Discrepancies, and Deductions

Every return is inspected. Missing, ineligible, or worn items can reduce or cancel credit. Credit adjustments for unselected or questionable items are issued only after the warehouse review.

Reserved Rights and Legal Notice

We reserve the right to define, limit, refuse, and reject returns that show excessive wear, alteration, potential fraud, or other irregular activity. We may refuse service in-store or online for similar reasons. Non‑ValueBoy items sent to our distribution center will be discarded upon receipt.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-ValueBoy items sent to our Distribution Center will be discarded upon receipt.